Thank you for choosing Dream Place Cleaning Services.
These Terms and Conditions are designed to ensure a clear understanding and a smooth
experience for both parties. Please check and sign off before first cleaning and let us know if
there are any questions.

1- Our guarantee: We want you to be absolutely satisfied with our cleaning service! Report any
concerns within 24 hours of service. We will return and clean the offending area(s) again – at no
cost to you. Satisfaction is usually very subjective.

2- Entry to your home: We give you some options to get started.
Be present on the cleaning day, provide a key box(please provide the code) or garage door
code.
NOTE: We do not keep the client key.
If for some reason the key is not in the locker or the combination does not work when the
cleaner arrives to clean your home; the customer is responsible for the downtime
and a cancellation fee equal to half the daily fee will be charged to your credit card on file.

3- Preparing your house: We love cleaning for you and want your home to sparkle. In order for
us to provide you with the best possible quality of cleaning, we just ask that you prepare a little
bit for our arrival. Please remove anything that may prevent us from cleaning certain areas such
as: Loose papers, dog toys, children’s toys, etc. Please make sure all utensils are cleared so we
can give your kitchen a thorough cleaning.

4- Organization: Organization services are not included in our regular services. We don’t offer
organization services.
Note: we do not move heavy furniture

5-Privacy
To protect our cleaners and your privacy, please be sure that any confidential or potentially
illegal documents or substances are put away before your scheduled cleaning. Also make sure
you store any breakable items away.

6-Time of service: When booking your services, we provide the cleaning technician with an
estimated time of arrival at your home. Please give us at least a 2 hour window.
Sometimes things can happen, and we can be a little bit late, in that case we will call or text you.

7- Bio-Hazard: The safety and health of our cleaning technicians is important to us.
Therefore, we ask that you inform us of potentially dangerous situations. This could include
mold of any kind, rodent or insect infestation, and human or pet waste.

8- Dusting: Our cleaning technicians take pride in dusting your home. Our tools and techniques
allow us to remove most of your home’s dust in a reasonable amount of time and effort.
Settling Dust: During the dusting process, some dust becomes airborne and will not settle until
we have left. This is more common in first time cleanings, and it may take several visits before
settling dust becomes minimized.
Dusting Collectables, Stand-up Picture Frames, and other small items: We dust small items
based on the size and the number of items on a shelf or flat surface like a mantel. If there are 10
or fewer small items on a shelf, we will dust them and the surface below.If there are more than
10 items per shelf, we may dust the items where they sit and the surface around them.
Dusting height limits: We do use extension poles to high dust rooms up to 8ft, plus a 3-step
stepladder, but we will not high dust items that may tip over or hang on the wall because we are
not able to hold it with one hand in order to secure it while we dust.
Screens: We dust only (no wiping) to protect fragile devices like TVs, tablets, and smartphones
due to their fragility and requirement for special care.

9 – Payment: Payment is due in full on the day of service and cleaners do not process
payment. Dream Place requires a credit or debit card on file at the time of booking. Your card
will be charged the morning of your cleaning service. If the card is declined, payment
information will need to be updated in our office. Please contact us through our phone number.

10 – Price Increase: The costs of labor, insurance, gas, materials and inflation may affect our
cleaning rate. In that case we’ll notify you before any price changes are implemented.
If the scope of the work changes, the price may need to be adjusted.

11 – Rescheduling or canceling your cleaning: Please keep in mind that we’ll give you a spot
on our schedule.
In the event that you postpone, skip, add or cancel your service, please provide a 72 hour
notice. Avoid the 50% rate fee.

12 – Pet and instructions: We understand the importance of pets in your home, we know they
are a family member, and we are proud to be a pet friendly company. To ensure a smooth
experience for your pet cleaning experience, we kindly request that pets be kept in a secure and
comfortable area. If your pet is not friendly or may feel stressed during the cleaning process,
please provide a safe and calm environment. This helps us to maintain the highest level of
service while ensuring the well-being of both your pets and our technicians.

13 – Employee Requests: Customers agree not to request our employees for home-related
services outside of our offered services or exchange contact information with them. Violations of
this clause incurs legal consequences.

14 – Breakage & Damage Protocol: Dream Place takes pride in providing exceptional cleaning
services while prioritizing the utmost care of your belongings. However, accidents can happen.
In the event of breakage or damage during a cleaning, we have a well-defined protocol to
ensure a prompt and professional resolution.
Communication: Our cleaning crew will immediately report any breakage or damage to the
on-site supervisor or team leader.